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GRIEVANCE MECHANISM

External Communications and Grievance Mechanism

Pembani Remgro Infrastructure Managers specialises in making equity, quasi-equity and equity-related investments in greenfield and brownfield projects, as well as companies that provide services within the private infrastructure sector across the African continent.

​In alignment to the IFC Performance Standards, the European Investment Banks Environmental and Social Standards, and the African Development Bank Groups Integrated Safeguards System, we have developed this external communications and grievance mechanism to enable individuals, affected communities and/or interested parties to submit a complaint, or provide us with feedback regarding our business operations, or investee companies.

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This external grievance mechanism allows us to receive and register external communications and complaints from the public, screen, assess and investigate the issues raised, and determine how best to address them before providing feedback.

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Confidentiality and Anonymity

All grievances are taken seriously and are processed by our compliance department in accordance with our approved External Communications and Grievance Mechanism. ​All complaints will be treated confidentially, and stakeholders and affected parties have the option to submit anonymously via our online form. Please note that submissions via email cannot accommodate anonymity. 

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Option 1 - Submit a grievance via our online form.

Option 2 - Submit a grievance via email.

Submit a Grievance Online

If you would like to submit a grievance, or provide us with feedback, please use the online form below.

Submit a grievance via email*

​​Should any stakeholder or affected party prefer to submit a grievance to Pembani Remgro Infrastructure Managers via email - please send an email to: complaints@pembani-remgro.com

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Please include the following information in your email: 

  • Email subject / title marked as: ‘Grievance + Name Surname’

  • Name and Surname

  • Telephone Number

  • Email

  • Country

  • Description of the communication or grievance which can include:

    • Name of the company and/or project?

    • What is your concern/question/grievance?

    • What happened?

    • Where did it happen?

    • Who did it happen to?

    • Who from the project were involved?

    • What are the consequences of the issue?

    • What are your recommended remedial actions?

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*Please note that submissions via email cannot accommodate anonymity.

Appeal Options

 

Where third parties believe that their complaint has been handled inappropriately, and/or they are not satisfied with the proposed resolution or corrective actions, they are free to seek independent redress and are advised to refer their matter to an external body such as a regulatory ombudsman or to utilise one of our Investors Independent Complaints Mechanisms.

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